Subscription terms

You choose a plan (Start, Groei or Pro). What it includes is listed on the pricing page and in your confirmation email. That is what we deliver, no more and no less.

Work outside your plan, such as clearing a backlog or an objection letter, is only done after agreeing a fixed price in advance.

Your subscription starts on the day of your first payment. Within one working day we schedule the intake, in which we set up Jortt and connect your bank.

If the intake shows another plan fits better, we switch at no cost. The difference is settled from the next month.

You have a 14-day cooling-off period after ordering. Cancel within that time and you get the full amount back. Even if the intake has already taken place.

A monthly subscription runs month to month and can be cancelled every month, with no notice period and no reason needed. Cancel by email or WhatsApp; you'll receive confirmation within two working days.

An annual subscription runs for twelve months and then renews automatically month to month. You can cancel early; we then charge the difference with the monthly price for the months that have passed.

All prices exclude 21% VAT. Your price is fixed for twelve months from your start. After that we may adjust it; we'll let you know at least two months in advance and you may then cancel free of charge.

Payment is by iDEAL or direct debit around the first of the month. If a direct debit fails, we try again after five days and send you a message.

If you're consistently above your plan's limit, we discuss it and your plan goes up from the next month. Never retroactively and never without you knowing.

You submit receipts and invoices through the Jortt app, by the 10th of the following month at the latest. You answer our questions within five working days. If that doesn't happen, we can't guarantee tax deadlines.

You remain responsible for the accuracy of what you provide. We check for consistency and completeness, not for truth.

If we make a mistake, we fix it free of charge and pay fines and interest resulting directly from our error, up to the amount you paid us in the preceding twelve months. We carry professional liability insurance.

When you cancel, you take all your data with you: your Jortt account stays yours, and we send the documents we prepared within ten working days. We'll complete the current quarter if you wish, at the normal monthly price.

We only process data needed for your bookkeeping and keep it for seven years, as required by law. We share it with no one except the tax authority, Jortt and your bank, and only when needed for the work. You receive our data processing agreement at the intake. Everything about how we handle data is in the privacy statement.

If we change these terms, you'll hear at least a month in advance. If you have a complaint, email info@yelkfinance.nl. You'll get a reply from Yelk personally within five working days. These terms are governed by Dutch law.